Creatica Crown is committed to maintaining transparent and professional commercial relationships. As our services involve dedicated creative resources, production time, software, third-party services, and project-specific commitments, refunds and cancellations are subject to the terms below.
Our standard project payment structure is:
The advance allows Creatica Crown to allocate resources and commence project work.
Once work has commenced or project-specific resources have been committed, the 50% advance is generally non-refundable, subject to applicable law.
This may include work involving strategy, research, concepts, design, content, production planning, development, resource allocation, or third-party commitments.
If a client cancels before substantive work has commenced, Creatica Crown may consider a refund of the advance after deducting applicable administrative, payment-processing, third-party, or other non-recoverable costs.
Any refund will be assessed based on the circumstances and applicable agreement.
If a project is cancelled after work has commenced, the client may remain responsible for work completed, resources committed, approved expenses, third-party costs, licences, production commitments, and other non-recoverable expenses.
Any refundable amount, where applicable, will be determined after deducting such amounts.
Each project includes three (3) rounds of revisions, unless otherwise agreed.
Additional revisions or substantial changes outside the agreed scope may incur additional charges.
A request for additional revisions does not itself create an entitlement to a refund.
Once a deliverable has been approved, published, used, or accepted by the client, fees relating to that deliverable are generally non-refundable.
Changes requested after approval may be treated as additional work.
For projects involving website development, video production, 3D modelling, VFX, or other production services, cancellation may result in charges for work already completed and costs relating to booked personnel, equipment, locations, licences, software, third-party services, or other commitments.
Third-party purchases may be non-refundable according to the relevant provider's terms.
For monthly retainer services, cancellation and payment terms will be governed by the applicable retainer agreement.
Services already performed during a billing period are generally non-refundable.
Unused deliverables do not automatically qualify for a refund or carry-forward.
Delays caused by missing content, feedback, approvals, access, information, or payments do not automatically entitle the client to a refund.
Where prolonged delays affect project resources or timelines, Creatica Crown may revise the delivery schedule or commercial terms.
Failure to achieve a particular commercial result does not, by itself, constitute grounds for a refund where the agreed services have been performed.
Creatica Crown does not guarantee specific sales, leads, revenue, engagement, followers, traffic, conversions, or advertising results unless expressly agreed in writing.
Where a refund is approved, it will generally be processed through the original payment method where reasonably practicable.
Applicable payment-processing, third-party, or non-recoverable costs may be deducted where legally permissible.
Processing times may vary depending on banks, payment gateways, and financial institutions.
Nothing in this Policy is intended to exclude or restrict any mandatory rights or remedies available under applicable Indian law.
Requests must be submitted in writing to:
Email:
Please include your name, business name, project name, invoice or proposal reference, payment details, date of payment, reason for the request, and any relevant supporting information.
Each request will be reviewed according to the applicable agreement, work completed, expenses incurred, and applicable law.
Creatica Crown may update this Policy from time to time. The latest version will be published on our website with the applicable effective date.
Creatica Crown
G-4 Ground Floor, Plot No. 325, Janki Complex,
Macheda, New Loha Mandi Road, Near BR Paradise,
Harmada, Jaipur, Rajasthan – 302013, India
GSTIN: 08BXLPJ2234G1ZJ
Email:
Phone: +91 78771 99073
Jurisdiction: Jaipur, Rajasthan, India